369club Privacy Policy
This Privacy Policy explains how 369club collects, uses, stores, and protects the personal information of registered members and visitors in the Philippines. We are committed to handling your data responsibly and in accordance with applicable data privacy laws. By using our platform, you agree to the practices described on this page. If you have any questions about how your data is handled, please visit our FAQ page before contacting our support team.
Last updated: 2025. Applies to all registered members and visitors of 369club.
Information We Collect
Account Registration Data
When you create an account on 369club, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, comply with age verification requirements, and set up your account correctly. We may also ask for a government-issued ID during the verification process to confirm that you meet the minimum age requirement for online gaming in the Philippines. All registration data is stored securely and is only accessible to authorised personnel. Providing accurate information during registration is a condition of using the platform.
Payment and Transaction Records
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen payment provider. We do not store full card numbers or sensitive payment credentials directly on our servers — these are handled by our trusted payment partners using industry-standard encryption. Transaction records are retained for regulatory compliance and to assist with any payment disputes you may raise. All financial data is treated with the highest level of confidentiality. You can review your transaction history at any time from within your account dashboard.
Platform Usage and Betting Activity
We automatically collect data about how you interact with the 369club platform, including the pages you visit, the games you play, the bets you place, and the time you spend on each section. This usage data helps us improve the platform experience, personalise content recommendations, and identify any unusual activity that may indicate a security concern. Betting history is also retained to support responsible gaming monitoring and to resolve any disputes about bet outcomes. Usage data is linked to your account and is not shared with third parties for advertising purposes. You may request a summary of your activity data by contacting our support team.
Device and Technical Information
When you access 369club from your smartphone, tablet, or desktop browser, we collect technical information such as your device type, operating system, browser version, IP address, and approximate location based on your IP. This data is used to optimise the platform for your device, detect fraudulent login attempts, and ensure that our services are accessible to users across the Philippines. We do not use IP-based location data to restrict access beyond what is required by applicable law. Device identifiers may also be used to remember your login preferences and improve your mobile experience. This information is never used to identify you personally beyond what is necessary for platform security.
How We Use Your Information
Operating and Improving the Platform
The primary purpose for collecting your personal data is to provide you with a functional, secure, and enjoyable gaming experience on 369club. We use your account information to process bets, manage your balance, send you important account notifications, and respond to your support requests. Usage and technical data help our development team identify performance issues, fix bugs, and roll out improvements that benefit all members. We may also use aggregated, anonymised data to understand broader trends in how Filipino players use the platform, which informs our product roadmap. None of this analysis is used to make automated decisions that negatively affect your account without human review.
Security, Fraud Prevention, and Compliance
We use your personal data to verify your identity, detect and prevent fraudulent activity, and comply with our legal obligations under Philippine law. This includes monitoring for unusual betting patterns, verifying that accounts belong to real individuals of legal gaming age, and cooperating with regulatory authorities when required. Your data may be used to investigate suspected breaches of our Terms and Conditions, including the creation of duplicate accounts or the use of automated tools. We retain certain records for the minimum period required by applicable regulations, after which they are securely deleted. Our security team reviews flagged accounts manually before any enforcement action is taken.
Communications and Responsible Gaming
We may use your contact details to send you transactional messages such as deposit confirmations, withdrawal updates, and security alerts. If you have opted in to marketing communications, we may also send you information about promotions, new game launches, and platform updates relevant to players in the Philippines. You can opt out of marketing messages at any time through your account settings or by contacting our support team. We also use your activity data to support our responsible gaming programme — for example, to identify members who may benefit from a reminder about their gaming habits or to enforce self-imposed limits you have set on your account. Responsible gaming communications are always sent in your best interest and are never used for promotional purposes.
Your Rights and Data Controls
As a member based in the Philippines, you have clear rights over your personal data held by 369club.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable law.
Right to Correct
If any of your personal information is inaccurate or out of date, you can update it directly in your account settings or ask our support team to make the correction on your behalf.
Right to Erasure
You may request deletion of your account and associated personal data, subject to our legal obligation to retain certain records for regulatory compliance purposes.
Right to Object
You can object to the processing of your data for marketing purposes at any time. Opting out of marketing will not affect your ability to use the core features of the 369club platform.
Data Portability
Where technically feasible, you may request your personal data in a structured, commonly used format so that you can transfer it to another service provider of your choice.
How to Exercise Rights
To exercise any of the above rights, contact our support team with your account details and a clear description of your request. We will verify your identity before processing any data-related request.
Questions About Your Privacy?
Our FAQ section covers the most common questions about data handling, account security, and your rights as a member in the Philippines. You can also create a free account and explore the platform — your data is protected from the moment you register.