369club Responsible Gaming
At 369club, we believe that gaming should always be a fun and enjoyable experience for every member in the Philippines. We are committed to providing tools, information, and support that help you stay in control of your gaming activity at all times. Responsible gaming is not just a policy for us — it is a core part of how we operate and care for our community. Whether you are a casual player or a regular member, we want to make sure your experience on our platform remains positive and within your personal limits. If you ever feel that gaming is becoming a concern, we encourage you to use the resources available on this page.
Gaming should be entertainment. If it stops feeling that way, we are here to help.
Tools to Keep You in Control
369club gives every member in the Philippines direct access to practical self-management tools — no waiting, no complicated process, just straightforward controls built into your account.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This gives you a reliable financial boundary so your gaming spend stays within what you are comfortable with. Lowering your limit is always instant, while raising it requires a short waiting period to protect you from impulsive decisions. We recommend reviewing your deposit limit regularly to make sure it still reflects your current situation.
Session Time Reminders
Losing track of time is one of the most common ways gaming sessions extend beyond what you originally planned. Our session time reminder feature lets you set an alert that notifies you after a chosen period of continuous play, so you can decide whether to continue or take a break. The reminder appears as a clear on-screen prompt and does not interrupt your session automatically — the choice is always yours. Setting a session reminder is quick and can be adjusted at any time from your account preferences. We encourage all members to use this feature as a simple habit to stay aware of how long they have been playing.
Take a Break
If you feel you need a short pause from gaming, the Take a Break option lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During a break, you will not be able to log in, place bets, or access any gaming features on the platform. Your account balance and history are safely preserved and will be waiting for you when your break ends. This feature is designed for moments when you want a reset without permanently closing your account. You can activate a break at any time from your account settings with just a few taps on your mobile device.
Self-Exclusion
For members who feel they need a longer or permanent break from gaming, self-exclusion is available as a stronger protective measure. When you self-exclude, your account is closed for a minimum period that you select, and you will not be able to reopen it until that period has fully elapsed. During self-exclusion, you will also be removed from all marketing communications so that promotional messages do not reach you. We take self-exclusion requests seriously and process them promptly to ensure your protection begins as quickly as possible. If you are considering self-exclusion, we also encourage you to reach out to one of the support organisations listed below.
Activity History
Your account dashboard gives you a clear view of your gaming activity, including your betting history, deposit and withdrawal records, and total time spent on the platform. Reviewing this information regularly is one of the most effective ways to stay aware of your gaming habits and spot any patterns that concern you. All records are presented in a straightforward format that is easy to read on any mobile device. You can filter your history by date range to get a clearer picture of a specific period. Transparency about your own activity is the first step toward making informed decisions about how you play.
Minor Protection
369club strictly prohibits anyone under 21 years of age from registering or using the platform in the Philippines. Age verification is required during the registration process, and we may request additional documentation at any time to confirm that a member meets the minimum age requirement. If you share a device with younger family members, we strongly recommend using your device's parental control features to prevent access to gaming platforms. Any account found to belong to a minor will be closed immediately and all funds will be handled in accordance with applicable regulations. Protecting young people from gambling harm is a responsibility we take very seriously.
Recognising When Gaming Becomes a Concern
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before the situation becomes serious.
Gaming is meant to be a form of entertainment, and for the vast majority of members it stays that way. However, for some people, gaming can gradually shift from a leisure activity into something that causes stress, financial pressure, or relationship difficulties. Recognising the early signs of problem gambling is important because the sooner you identify a concern, the easier it is to address it with the right support.
Some common signs that gaming may be becoming a problem include: spending more money than you can afford to lose, chasing losses by placing larger or more frequent bets, feeling anxious or irritable when you are not able to play, neglecting work, family, or social commitments because of gaming, and borrowing money or selling possessions to fund your gaming activity. You may also notice that gaming has stopped feeling enjoyable and has instead become something you feel compelled to do.
If any of these signs feel familiar, we encourage you to use the self-management tools available in your account and to reach out to our support team or one of the organisations listed below. You do not need to be in a crisis to ask for help — reaching out early is always the right move. Remember that seeking support is a sign of strength, not weakness, and that effective help is available to everyone in the Philippines.
Where to Get Help
If you or someone you know needs support with problem gambling, these organisations provide free, confidential assistance to people across the Philippines.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) in the Philippines operates a 24-hour crisis hotline that provides free mental health support, including assistance for individuals experiencing gambling-related distress. Trained counsellors are available around the clock to listen, provide guidance, and connect callers with appropriate professional services. The hotline is accessible from any mobile or landline number across the country. Calls are confidential and no personal information is required to receive support. If you are in immediate distress, please do not hesitate to reach out to this service.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly in various locations across the Philippines and are open to anyone who has a desire to stop gambling. The programme is free of charge and operates on a peer-support model, meaning that members support one another through shared experience rather than professional therapy. Many people find that connecting with others who understand their situation is one of the most powerful steps toward recovery. Information about meeting schedules and locations can be found through local community health centres.
Contact Our Support Team
Our dedicated support team at 369club is available to help you access any of the responsible gaming tools described on this page, answer questions about your account activity, or simply listen if you want to talk about your gaming habits. You can reach us at any time through the in-app chat feature or by emailing [email protected]. All responsible gaming enquiries are handled with complete confidentiality and without judgement. Our team members are trained to provide a supportive and non-pressured response to any concern you raise. We are committed to making sure that every member in the Philippines has access to the help they need, whenever they need it.
Your Wellbeing Comes First
Gaming at 369club should always feel like a choice, not an obligation. If you have questions about your account, want to set a limit, or simply want to learn more about staying safe, our FAQ page and support team are ready to help. You can also log in to your account right now to review your activity or update your responsible gaming settings.